Reference

How 55db Handles Your Account Information

This page sets out what we collect when you open an account, top up through bKash, Nagad or Rocket, and log back in from your phone. We keep it short: what we hold, why, and who can ask us to change it.

Account dataWallet recordsDevice sessionsAccess requests
55db How 55db Handles Your Account Information
REACH US DIRECTLY

Talk to Us About Your Data

Account Support Chat Message our support team from inside your account if you want to know what data we hold or ask for a correction to your profile details.
Wallet Query Line For questions tied to a bKash, Nagad or Rocket transaction record, reach out through the same channel you used to contact us for that deposit or withdrawal.
Written Data Requests If you'd rather put a data access or deletion request in writing, send it through your account's support form and we'll log it against your profile.
HOW WE PROTECT IT

Security Steps Behind Your Login

Session Checks Every login on 55db is tied to your device and session token, so switching from the app to a mobile browser doesn't leave an old session open indefinitely.
Wallet Matching Deposits through bKash, Nagad or Rocket are matched against your account reference, not stored as raw wallet credentials, before they show up in your balance.
Retention Limits We hold account and transaction records only for as long as your account stays active or as required for dispute resolution, then remove what's no longer needed.
Change Requests You can ask us to correct account details or review what's on file by contacting support; we confirm identity through your registered login before making changes.

Privacy Questions We Get Asked

We store your login details, device session information, and wallet transaction references from bKash, Nagad or Rocket, but never your wallet PIN or banking password.

Yes. Contact support from inside your account and ask for a summary of the data tied to your profile; we'll confirm your identity before sharing details.

Only the minimum needed to confirm a bKash, Nagad or Rocket transaction is exchanged with that payment provider, and it's limited to verifying the transfer itself.

We keep account and transaction records for as long as your account is active, or longer if needed to resolve a dispute or meet a legal obligation in your region.

You can submit a deletion request through support; we review it against any retention obligations tied to your account activity before confirming the outcome.

Availability and how we process certain data depend on your local law and eligible region, so some details in this policy may vary depending on where you're accessing 55db from.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.